Refund Policy

Effective Date: June 12, 2026 | Last Updated: June 12, 2026

1. Introduction

At Hangry Joe's, we are committed to delivering a high-quality food experience with every order. We understand that occasionally issues may arise with your order, and we want to ensure that every customer is treated fairly and that concerns are addressed promptly and professionally.

This Refund Policy explains your rights and our obligations with respect to refund requests, cancellations, exchanges, and dispute resolution. This policy applies to all orders placed through our website at hangryjoesmeal.click and is governed by applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and, where applicable, the California Consumer Privacy Act (CCPA/CPRA) for customers in California.

If you have any questions or concerns about this policy, please contact us directly using the contact information provided at the end of this document.

2. Eligibility Conditions for Refunds

Hangry Joe's will consider refund requests under the following eligible conditions:

• Incorrect Order: You received items that are different from what you ordered. For example, a wrong meal, missing components, or incorrect customization.
• Missing Items: Your order was delivered or prepared with one or more items missing that were paid for.
• Food Quality Issues: The food delivered or prepared was of unacceptable quality, including but not limited to food that is spoiled, undercooked, or otherwise not fit for consumption.
• Allergic Reactions Due to Mislabeling: If you experienced an adverse reaction due to incorrect ingredient information provided on our menu or website, subject to verification.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Order Not Delivered: Your order was confirmed and paid for but was never delivered within the expected timeframe, and Hangry Joe's or its delivery partner cannot confirm delivery.
• Significant Delay: Your order experienced an unreasonable and excessive delay beyond the estimated delivery window, making the food unsuitable upon receipt.

Refunds are evaluated on a case-by-case basis. Submitting a refund request does not guarantee approval. Hangry Joe's reserves the right to request supporting evidence such as photographs, order receipts, or other documentation to process your claim.

3. Non-Refundable Items and Services

The following circumstances and items are generally not eligible for refunds:

• Orders where the customer simply changed their mind after the order was confirmed and preparation had begun.
• Food items that have been partially or fully consumed before a complaint is raised, unless a legitimate quality or safety issue is identified.
• Incorrect order information submitted by the customer (e.g., wrong delivery address, incorrect customization requests).
• Delays caused by circumstances outside our control, including severe weather events, natural disasters, traffic conditions, or third-party delivery service interruptions.
• Promotional, discounted, or complimentary items provided at no charge.
• Delivery fees and service charges, unless the order was entirely our fault (e.g., complete non-delivery).
• Orders reported more than the permitted timeframe after delivery or pickup (see Section 4 below).
• Taste preferences — refunds are not issued simply because a customer did not enjoy the taste of food that was prepared correctly.

4. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the following timeframes:

Requests submitted outside these timeframes may not be eligible for a refund. We strongly encourage customers to review their orders immediately upon receipt and contact us as soon as any issue is identified.

5. How to Request a Refund — Step-by-Step Guide

Follow these steps to submit a refund request with Hangry Joe's:

1. Step 1 — Gather Your Information: Before reaching out, have the following ready:
   • Your full name and contact information
   • Your order number or confirmation email
   • Date and time of your order
   • A description of the issue you experienced
   • Supporting photographs or screenshots (highly recommended for food quality or incorrect order claims)
2. Step 2 — Contact Us: Submit your refund request through one of the following methods:
   • Email: [email protected]
   • Website: hangryjoesmeal.click
3. Step 3 — Await Acknowledgment: Our customer service team will acknowledge your request within 1–2 business days of receipt. You may receive a follow-up request for additional information or documentation.
4. Step 4 — Review Process: Our team will review your claim, verify the details against our order records, and assess the situation. This process typically takes 3–5 business days.
5. Step 5 — Decision and Resolution: You will be notified via email of the outcome of your refund request. If approved, we will confirm the refund method and processing timeline. If denied, we will provide a reason for the decision.

6. Refund Processing Times by Payment Method

Once a refund is approved, processing times will vary depending on the payment method used at the time of purchase:

Please note that while Hangry Joe's processes refunds promptly upon approval, the actual time for funds to appear in your account is subject to the policies and processing times of your financial institution or payment provider. We have no control over these timelines once the refund has been initiated on our end.

7. Partial Refunds

In certain circumstances, Hangry Joe's may issue a partial refund rather than a full refund. Partial refunds may apply in the following situations:

• Only a portion of your order was missing, incorrect, or unsatisfactory, while the remaining items were delivered correctly and in acceptable condition.
• The food quality issue affected only one specific item within a larger order.
• A delivery delay caused only partial inconvenience (e.g., some items were still warm and acceptable while others were not).
• A coupon, discount, or promotional credit was applied to the original order — refunds will reflect the actual amount paid after discounts.
• The customer is partially responsible for the issue (e.g., incorrect customization instructions were provided by the customer).

The amount of a partial refund will be determined at the sole discretion of Hangry Joe's based on the nature and extent of the issue reported. We will always aim to offer a fair and proportionate resolution.

8. Exchange Policy

Due to the perishable nature of food products, traditional item exchanges are generally not available for delivered or picked-up orders. However, Hangry Joe's may offer the following alternatives where applicable:

• Order Replacement: In cases of significant error (such as a completely wrong order), Hangry Joe's may, at its discretion, offer to prepare and deliver a replacement order at no additional charge, subject to operational availability and timing.
• Store Credit: Instead of a cash refund, customers may be offered store credit equivalent to the value of the affected item(s), redeemable on a future order through hangryjoesmeal.click.
• In-Person Resolution: For orders placed for in-store pickup, our staff may be able to address the issue directly at the time of pickup. Please inspect your order before leaving and speak with a team member immediately if there is a problem.

All exchange alternatives are offered at Hangry Joe's discretion and are subject to availability and the specific circumstances of each situation.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Order Cancellations by Customers

• Before Preparation Begins: If you wish to cancel your order and contact us before kitchen preparation has started, we will cancel your order and issue a full refund to your original payment method.
• After Preparation Has Begun: Once food preparation has commenced, we are unable to cancel the order and no refund will be issued. Due to the nature of freshly prepared food, we begin making your order shortly after confirmation.
• After Delivery or Pickup: Orders cannot be cancelled after they have been delivered or picked up. Any issues with the order at that point should be addressed under our standard refund eligibility criteria outlined in Section 2.

9.2 Order Cancellations by Hangry Joe's

Occasionally, Hangry Joe's may need to cancel an order due to circumstances beyond our control, including ingredient unavailability, staffing issues, technical problems, or operational disruptions. In such cases:

• We will notify you as soon as possible via the contact information provided with your order.
• A full refund will be issued to your original payment method within the timeframes outlined in Section 6.
• We will attempt to offer an alternative solution where possible.

9.3 How to Request a Cancellation

To request an order cancellation, please contact us immediately at [email protected]. Include your order number, name, and reason for cancellation. Due to the speed of our food preparation process, cancellation requests must be made as quickly as possible after placing the order.

10. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, Hangry Joe's provides the following escalation and dispute resolution options:

10.1 Internal Escalation

If your initial refund request was denied or you believe the resolution offered was inadequate, you may request an escalation by:

• Replying to the original resolution email and requesting a supervisor review.
• Emailing [email protected] with the subject line: "Refund Escalation Request — [Your Order Number]".

Escalated cases will be reviewed by a senior member of our team within 5–7 business days. We are committed to resolving disputes fairly and in good faith.

10.2 Chargeback and Credit Card Disputes

Under the Fair Credit Billing Act (FCBA) and applicable payment card network rules, you have the right to dispute a charge with your credit card issuer or bank if you believe a billing error has occurred. While we strongly encourage customers to contact us first to resolve issues directly, we respect your right to initiate a chargeback through your financial institution.

Please be aware that initiating a chargeback without first contacting Hangry Joe's may result in a longer resolution process. We will cooperate fully with your financial institution in the event of a formal dispute.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may also contact the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov or 1-877-FTC-HELP (1-877-382-4357)
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your State Attorney General's Office — for state-specific consumer protection complaints.
• California Customers: May also exercise rights under the California Consumer Privacy Act (CCPA/CPRA) and contact the California Attorney General at oag.ca.gov.

11. Food Safety Concerns

If you believe that food from Hangry Joe's has caused a foodborne illness or a serious health concern, please take the following steps immediately:

1. Seek appropriate medical attention if needed.
2. Preserve any remaining food for potential inspection purposes.
3. Contact us immediately at [email protected] with full details of your experience.
4. You may also report the incident to your local health department or the U.S. Food and Drug Administration (FDA) at www.fda.gov.

Hangry Joe's takes food safety extremely seriously and will investigate all reported food safety concerns with the highest priority.

12. Policy Modifications

Hangry Joe's reserves the right to update, modify, or amend this Refund Policy at any time. Changes will be effective immediately upon posting to our website at hangryjoesmeal.click. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of the United States. Any disputes arising in connection with this policy are subject to applicable federal consumer protection laws, including the Federal Trade Commission Act, and any applicable state laws based on the customer's location. For California residents, additional rights may apply under the CCPA/CPRA.

14. Contact Information for Refund Requests

For all refund requests, cancellations, exchanges, or questions related to this policy, please contact us using the following details: